OUR SERVICES

Your hearing is unique. That's why our assessments go beyond basic testing — we understand your specific situation and provide clear guidance on next steps.

What We Test

• Ear canal health and outer ear assessment
• Pure tone audiometry (how well you hear different frequencies)
• Speech discrimination testing (how clearly you understand words)
• A Speech in Noise test (Understanding ability in noisy environment)
• A complete hearing test report you can keep and share with your family doctor
• Personalised hearing profile

What You'll Learn

• Your current hearing levels
• How hearing loss affects your daily life and communication
• Whether hearing aids would help you
• Timeline and options tailored to your situation
• Written report you can take home and share with family

Our Assessment Approach

• No rush — we take time to understand your concerns
• Clear explanation in plain language (no medical jargon)
• Personal attention to your specific needs
• Discussion of lifestyle and communication priorities
• Professional recommendations based on your unique situation

Perfect For

• First-time hearing concerns
• Establishing a baseline
• Monitoring age-related changes
• Following up after ear issues
• Annual hearing checks

Hearing aids are only as good as their fit and programming. We take both seriously — working with you to find technology that matches your lifestyle and budget.

Our Fitting Process

• Technology Selection — We discuss your lifestyle, communication priorities, and budget.
• Real-Ear Measurement — Verification method to ensure hearing aids are programmed to prescription.
• First Fitting Appointment — Personalised instructions, comfort adjustments, immediate feedback.
• Follow-Up Adjustments — Fine-tuning as you adapt over the first few weeks.

Hearing Aid Technology Tiers

• Tier 1: Premium — Top-of-the-line with best-in-class features.
• Tier 2: Advanced — Excellent performance, strong AI adaptation, superior sound quality.
• Tier 3: Core — Better noise reduction, improved wireless connectivity.
• Tier 4: Entry-Level — Reliable, straightforward performance.
• Tier 5: Budget — Affordable, effective for basic hearing support.

For detailed pricing and tier comparisons, schedule an initial consultation.

Financing & Coverage — We Can Help Guide You

• WorkBC funding — we can assist and refer you (WorkBC ATS)
• VAC (Veterans Affairs Canada) funding
• Extended health insurance claims
• Manufacturer rebate programs

Note: To know more about funding and coverage options, visit our Funding & Coverage Guide ↗

Ongoing Support Included

• Follow-up adjustments included — frequency based on your hearing aid tier
• Professional cleaning and maintenance of hearing aids
• Battery replacement and supply management
• Troubleshooting for connectivity or fit issues
• Annual hearing tests to monitor changes

Earwax impaction is far more common than you might think — and it's completely fixable. Many people suffer with hearing loss for months before discovering earwax was the culprit.

Why Professional Removal Matters

• Over-the-counter drops often don't work for significant impaction.
• Professional removal is faster, safer, and more effective.
• We can identify if other issues are causing your symptoms.
• Relief often happens immediately after removal.
• We provide prevention tips to avoid recurrence.

What We Use

• Curette or microsuction (gentle, effective removal).
• Sterile,and disposable specialised instruments.
• Assessment to rule out other ear issues.
• Video Otoscope visualization for precision.

Symptoms of Earwax Impaction

• Sudden or gradual hearing loss.
• Muffled hearing that won't go away.
• Hearing aids suddenly not working well.
• Ear discomfort, fullness, or pressure.
• Tinnitus (ringing in the ears).
• Ear discharge or odor.

The Appointment

• Initial assessment of your ear canal.
• Safe, gentle removal (minimal discomfort).
• Immediate hearing improvement check and hearing testing if required.
• Post-removal care instructions.
• Prevention strategies for the future.

Why Choose Shruti

• Certified in advanced cerumen management.
• Clinical expertise to rule out other issues.
• Gentle, patient-centred approach.
• Often one visit solves the problem.
• Prevents unnecessary tests and treatments.

Off-the-shelf earplugs are a frustrating compromise. Custom-moulded earplugs fit only you, stay in place, and actually protect your hearing.

Why Custom Beats Generic

• Perfect fit (no pressure points or falling out).
• All-day comfort.
• Proven protection (stays where it needs to).
• Long lifespan (years, not weeks).
• Better value over time.

Types We Create

Musicians' Earplugs: Protect hearing while maintaining sound quality — ideal for live performance and rehearsal.

Swimmers' Earplugs: Waterproof, custom fit — prevents water entry and swimmer's ear infections.

Occupational / Industrial: For construction, manufacturing, agriculture. Compliant with WorkSafeBC safety standards.

Sleep Earplugs: Extra-soft material for side sleeping — ideal for light sleepers and shift workers.

Motorsports / Shooting Range: Protect from impulse noise while allowing communication. Helmet-compatible moulds.

The Custom Process

• Consultation — Discuss your specific needs and activity.
• Ear Impression — Painless mould of your ear canal.
• Lab Customisation — Manufactured specifically for your ears.
• Fitting & Instruction — Comfort check and care instructions.

Care & Maintenance

• Cleaning and storage guidance provided.
• Typical lifespan: 1–3 years depending on use.
• Easy replacement when needed.

Your hearing is dynamic. Our follow-up care ensures you stay supported at every stage.

Hearing Aid Management

• Reprogramming as needed.
• Adjustments for comfort and clarity.
• Support for new listening challenges.
• Troubleshooting connectivity or fit issues.
• Software updates as new features become available.

Professional Cleaning & Maintenance

• Thorough cleaning of devices.
• Replacement of filters, domes, and tubes.
• Technical inspection and minor repairs.
• Battery replacement and supply guidance.

Flexible Service Plans

Basic: Annual hearing test, one follow-up visit, phone support.

Standard: 2–3 follow-up visits per year, full annual hearing tests, priority phone support.

Premium: More frequent follow-ups, priority scheduling, same-day adjustments where possible.

Between-Visit Support

• Phone support for quick questions.
• Remote troubleshooting where possible.
• Emergency slots for urgent problems.

We provide thorough, professional assessments and reports that support your claims and applications.

WorkBC Claims

• Comprehensive hearing assessments for workplace injury claims.
• Detailed reports documenting hearing loss and causation.
• Follow-up assessments to track recovery or progression.

VAC (Veterans Affairs Canada) Applications

• Specialised hearing assessments for veterans.
• Documentation of service-related hearing loss.
• Reports to support benefit applications.

Insurance Submissions

• Professional hearing test reports.
• Documentation that meets insurer requirements.
• Clear findings to support coverage decisions.

Pre-Employment Assessments

• Police, RCMP, Military, Firefighting, and more.
• Assessments that meet role-specific medical standards.
• Documentation of hearing fitness for duty.
• Baseline testing for career-long monitoring.

Why Choose Us

• Registered Audiologist with clinical expertise.
• Experience with WorkBC, VAC, insurance, and employers.
• Attention to detail that supports your case.
• Timely completion and clear communication.